Frequently Asked Questions

• What is the Citibank Dining Program?

  A benefit for all Citibank Credit and Visa Debit cardholders, just for being a customer.

• How do I participate in the Citibank Dining Program?

  The offer is available to use with a wide range of restaurants Australia-wide. To find out more about participating restaurants, visit www.citibankdining.com.au and search by state or by specific occasion such as breakfast, brunch, casual dining or making an impression. Look for the Citibank Dining icon within participating restaurants, and be sure to ask restaurant staff for your bottle of complimentary wine, courtesy of Citibank, when placing your order.

  Every time you dine at over 300 partner restaurants across Australia, you get the choice of one bottle of award winning wine, either red or white wine, for free!

• How can I take advantage of the Program?

  Simply choose a partner restaurant and then tell the waiter that you’re a Citibank cardholder when you order and pay for the meal on your card.

• How does it work?

  When you tell the waiter you’re a Citibank cardholder, the waiter will present you with which wines you can choose from – you’ll have the choice of one red or one white wine and can choose which colour you prefer to match with your meal.

• How do I find the partner restaurants?

  You can either click on the ‘Restaurants’ tab at the top of this page for the full listing, or download the latest version of the Citibank AU Mobile app (for iPhone and Android). The app allows you to search for nearby restaurants, using Location Services, and also to search by cuisine and suburb.

• Is there a minimum order or spend I have to pay in order to get the free wine?

  There is a minimum order of one main meal per person at partner restaurants. For partner restaurants that have sharing menus or Yum Cha, a $50 minimum spend is required.

  You must request the free bottle of award winning wine at the time of ordering. It cannot be taken or consumed away from the restaurant.

  Limit of one free bottle of wine per table.

• Can I get the wine if I order takeaway?

  No - the offer is only eligible if you dine in at the restaurants and order a minimum of one main meal per person.

• What is the offer? Can I choose a red or white wine?

  You will have the option of selecting either a bottle of red or white wine from the Citibank Dining Program selection.

• What is the James Halliday rating system?

  Respected wine critic and wine cultivator, James Halliday, has a career that spans over 40 years. He’s constantly in demand as a wine judge in Australia and overseas.

  The James Halliday points rating system

  94-100 (Outstanding): Wines of the highest quality, usually with a distinguished pedigree.

  90-93 (Highly Recommended): Wines of a great quality, style and character, worthy of a place in any cellar.

  87-89 (Recommended): Above average wines.

• What is the star rating for the wines?

  Star ratings by Winestate magazine and Epicure

  5 stars - Outstanding winery capable of producing wines of very high quality, and did so this year. Also will usually have at least two wines rated at 94 points or above.

  4.5 Stars - Excellent winery able to produce wines of high to very high quality, knocking on the door of a five star rating. Will have one wine rated at 94 points or above, and two (more) at 90 or above, others at 87 to 89.

  4 Stars - Very good producer of wines with class and character. Will have two or more wines rated at 90 points or above or possibly one at 94 or above.

• What happens if the restaurant is out of stock of the award winning wines?

  If the free award winning wines are out of stock at a particular restaurant, you’ll be offered an equivalent alternative wine that the restaurant has available.

• Can I split the bill when dining at partner restaurants to receive multiple free bottles?

  No – there is a limit of one bottle of wine per table and the whole table’s bill must be paid for on one Citibank card. If you wish to split the bill, this will be at the discretion of the restaurant as to what the minimum spend on the Citibank card will be.

• Can customers exchange their bottle of wine for another at the restaurant?

  The hand-picked award winning wines cannot be exchanged for another wine on the wine list at any of the partner restaurants.

• Is there a limit to the number of times I can redeem a free bottle of award winning wine?

  No – you can dine as many times as you like, at as many of the Dining Program restaurants you like. There are no restrictions on the number of times you can redeem bottles of award winning wine.

• How were the restaurants in the Dining Program selected?

  The partner restaurants have been recommended by over 100 of the Australian food and wine industry’s best – including top chefs, restaurateurs, matire d’s, sommeliers and best-selling food writers.